Returns & Refunds

Returns & Refunds

At Shami Boots, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, please review our returns and refunds guidelines below.

Return Eligibility

Items may be eligible for return or exchange if they meet the following conditions:

•    
• The shoes are unused and unworn.


•    
• The shoes are returned in their original condition and packaging.


•    
• All original tags, accessories, and packaging are included.


•    
• The product has not been damaged, altered, washed, or otherwise used.


•    
• Proof of purchase or order details are provided.


 

Size Exchange

If you have received the wrong size or need a different size, please contact us as soon as possible. Size exchanges are subject to product availability and our return conditions.

Before ordering, we recommend checking our Size Guide to help you select the correct size.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our customer support team promptly. Please provide your order number and clear photographs of the product and packaging so that we can review the issue.

Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If your return is approved, the applicable refund will be processed using the available refund method associated with your order. The time required for the refund to appear may vary depending on the payment method and financial institution.

Non-Returnable Items

Items that have been worn, used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return or refund.

How to Request a Return

1.    
2. Contact Shami Boots customer support with your order number.


3.    
4. Tell us the reason for the return or exchange.


5.    
6. Provide photographs if the item is damaged, defective, or incorrect.


7.    
8. Follow the return instructions provided by our customer support team.


9.    
10. Pack the product securely with its original packaging and accessories.


 

Important Information

Return and exchange requests are reviewed individually and must comply with the conditions stated in this policy. Return shipping charges, where applicable, may depend on the reason for the return.

We recommend keeping your shipping receipt or tracking information until your return has been successfully processed.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact Shami Boots Customer Support through our official contact channels.

Thank you for choosing Shami Boots.